SnapSentiment Setup Guide: Collect Customer Reviews Through Stripe

Prerequisites

• Active Stripe account
• Website where you'll display reviews
• Admin access to modify website code

Step 1: Install the SnapSentiment App

1. Go to the Stripe App Marketplace
2. Click "Install"
3. Authorize the app permissions when prompted
4. Create your SnapSentiment account when redirected

Step 2: Configure Review Collection Settings

1. In your SnapSentiment dashboard, navigate to "Settings" → "Review Collection"
2. Configure timing preferences:
   • Standard Products: 7-14 days after purchase (recommended)
   • Digital Products: 3-5 days after purchase
3. Select trigger events (typically "payment.succeeded" or "checkout.session.completed")
4. Save your settings

Step 3: Customize Review Request Templates

1. Go to "Templates" in your dashboard
2. Edit the default email template or create a new one
3. Personalize:
   • Subject line
   • Email content
   • Review form appearance
   • Rating scale (stars, numbers, emojis)
4. Enable optional features:
   • Photo uploads
   • Follow-up questions
   • Incentives (discounts on next purchase)

Step 4: Implement Review Display

1. Navigate to "Display Widget" in your dashboard
2. Select your preferred display style:
   • Carousel
   • Grid
   • Individual testimonials
3. Copy the generated code snippet
4. Paste the code where you want reviews to appear on your website
5. If using a platform like Shopify or WordPress, use the appropriate plugin instead

<!-- Example widget implementation -->
<div id="snapsentiment-reviews"></div>
<script>
  window.snapSentiment.init({
    containerId: 'snapsentiment-reviews',
    apiKey: 'YOUR_PUBLIC_KEY',
    style: 'carousel',
    productsPerPage: 3,
    autoplay: true
  });
</script>

Step 5: Test Your Implementation

1. Create a test product in Stripe
2. Make a test purchase
3. Verify the review request is sent based on your timing settings
4. Submit a test review
5. Confirm it appears on your display widget

Step 6: Monitor Performance

Use the "Review Analytics" dashboard to track:

• Rating distribution
• Review trends over time
• Product-specific ratings
• Conversion impact

Troubleshooting Tips

• Reviews not sending: Verify webhook events are properly configured
• Display widget not showing: Check for JavaScript conflicts
• Low collection rates: Consider adjusting email timing or offering incentives

For additional support, contact help@snapsentiment.com or use the chat support feature in your dashboard.