Documentation

Analytics Dashboard Documentation

Overview

The SnapSentiment Analytics Dashboard provides powerful visualization tools to help you understand customer sentiment and track review performance across your product catalog. This documentation covers each visualization component and how to leverage them for actionable insights.

Rating Distribution

Features

Interactive pie chart showing review distribution across star ratings (1-5)
Percentage breakdown for each rating category
Hover tooltips with detailed counts and percentages
Color-coded segments for quick visual analysis

Use Cases

Identify dominant rating categories
Spot potential rating manipulation (unusual distribution patterns)
Track overall customer satisfaction levels

Distribution Curve

Technical Details

Gaussian distribution curve showing rating density
X-axis: Rating values (1-5)
Y-axis: Density of reviews
Interactive data points with precise values

Analysis Tips

Normal distribution suggests consistent product performance
Bimodal distribution may indicate polarizing features
Left-skewed distribution signals potential product issues
Right-skewed distribution indicates strong product performance

Rating Trend

Features

Time-series graph showing average rating over time
Customizable date ranges (7D, 30D, 90D, 1Y)
Moving average trendline
Review volume indicators

Advanced Usage

Correlate trends with product updates
Identify seasonal patterns
Export trend data for reporting

Product Ratings

Capabilities

Consolidated view of all product ratings
Sortable by average rating, review count, or date
Filter by rating range or time period
Export functionality for data analysis

Best Practices

Regularly monitor low-rated products (below 3.5 stars)
Analyze high-performing products for success factors
Track review velocity for new product launches
Set up alerts for significant rating changes

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Data Refresh Rate

The analytics dashboard updates every 15 minutes. For real-time data, use the "Refresh" button in the dashboard header.

API Access

Access analytics data programmatically through our REST API:


// Example API request for rating distribution
GET /api/analytics/distribution
{
  "timeRange": "30D",
  "productId": "optional-product-id"
}

// Response
{
  "distribution": {
    "1": 45,
    "2": 78,
    "3": 156,
    "4": 423,
    "5": 892
  },
  "total": 1594,
  "average": 4.28
}

Export Capabilities

Export analytics data in multiple formats:

CSV for spreadsheet analysis
JSON for programmatic processing
PDF reports for presentations
PNG/SVG for chart images

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Data Retention

Analytics data is retained for 24 months. Export historical data before it expires if needed for long-term analysis.